Table of Contents

  1. Information Collected
    1. User Provided Information
    2. Automatically Collected Information
  2. Information Usage
  3. Information Shared
  4. User’s Rights and Obligations
  5. Protection of Information
  6. Deactivation
  7. User’s Consent
  8. User Agreement and Terms of Use

Sandes is an Open source driven, Secure, Cloud enabled and Indigenous platform developed by National Informatics Centre, Ministry of Electronics and Information Technology (MeitY) for instant messaging.

This Privacy Policy governs the purpose, Collection, Notice & Storage details, process of personal information collected and use of Sandes by its users. The information provided through the Sandes may not have any legal sanctity and is for general reference only, unless otherwise specified. When a user uses Sandes, some information is collected from and about the user. The Sandes is committed to protecting the security of this information and safeguarding the user’s privacy. This Privacy Policy sets out the details of the information collected, the manner in which it is collected, by whom as well as the purposes for which it will be used. At registration, a user is consenting to accept the terms of this Privacy Policy. This Privacy Policy may be revised from time to time and users will be notified of any future change(s) in privacy policy which user should accept for continuing availing of the services of the Sandes.

  1. Information Collected
  2. User Provided Information

    Account Information

    The registration information provided by user such as email/phone number including country code, name and gender is collected by Government of India and stored on Government Infrastructure. This information is being used to identify the user by the Sandes. In addition, optional information like profile photo, occupation details, date of birth, residential details and status provided by the user, UID Token received from UIDAI for Aadhaar authentication (if done by the user) request and Aadhaar verification status, are also collected and stored. Sandes does not store/share the Aadhaar number/VID provided by the user.


    The user’s messages are End-to-End encrypted and are stored on their own devices. The Sandes does not retain the user’s messages on Server unless any message is not delivered immediately. The Sandes stores undelivered encrypted messages for 30 days and delivers it as and when the user is connected. If a message is still undelivered after 30 days, it is deleted from the server of Sandes.

    User may provide Sandes team with information related to their use of Sandes Services, including copies of their messages, so that the technical support for troubleshooting may be provided to them. For example, the user may send Sandes team an email with information relating to Sandes performance or other technical issues related to the Sandes.

    Automatically Collected Information

    Usage and Log Information

    The Sandes collects metadata about each message which includes the sender’s Identity, the receiver’s Identity, the date, time and size of instant or group messages, audio and video calling date, time and duration. The log files, crash reports, user’s service settings, online status, last seen status and date of last updation of profile by user and invitation related details are also stored. Device and Connection Information - The Sandes collects user’s device specific information like hardware model, operating system, Sandes version, language preference, time zone and device identifiers. The Sandes also collects internet service provider as connection information.

  3. Information Usage
  4. Users can use the account information provided by the other users to identify them. Apart from this, date of birth of a user is used by the Sandes to verify that the registered user is at least 18 years old. The Sandes uses the personal details for registration of the user.

    Usage and Log Information is being used by the Sandes to improve the Sandes services, handle RTI queries and queries received from law enforcement agencies

    Device and connection information is collected for support to the user having device specific or service provider specific issues.

    The Sandes does examination of any suspicious activity or violations of its Terms of Use, to ensure that its services are being used fairly.

  5. Information Shared
  6. A user’s information (Name, Profile photo, Email id, Mobile No and Occupation Detail) is made available to all other registered users if the user is in their contact list. The information captured at the time of registration is also available to organization administrator (In case of Government User) to which the user belongs and to the Sandes as well.

    Organization Administrator may restrict the display of Email Id, Organization name and designation of members of that Organization. No other information is shared by the Sandes with the Organization administrator.

    No messages are accessed/shared by the Sandes. Only the information as provided in section1 is used as described in section 2. Other users with whom a user communicates on the Sandes may store or reshare the user’s information with anyone. The Sandes has applied standard technical, administrative and organizational security features to protect the information. Data is stored on secured Govt. infrastructure and is encrypted while in transit.

    User may receive communication from external IT applications integrated with the Sandes. Please note that when a user uses any external IT application integrated with the Sandes, the terms and conditions, privacy policies and other rules and regulations of the respective applications will govern the use of these services.

  7. User’s Rights and Obligations
  8. A registered user has the right to access his/her profile at any time to add, remove or modify the information the user has provided except for email id or mobile number used by the user for registration. A user has the right to delete the Sandes, but the data residing with the Sandes will be deleted as per the prevailing policies of Government of India. The user has to follow the Information Technology Act, 2000, its amendments and Rules published.

  9. Protection of Information
  10. All messages are End-to-End encrypted for ensuring secure communication. The Sandes does not sell or share any personally identifiable information volunteered on the Sandes to any third party (public/private), except covered under law enforcement/court matter. Any information provided to the Sandes will be protected from unauthorized access, alteration, or destruction to the best of the efforts of NIC.

  11. Deactivation
  12. In case of a threat to the Sandes is observed or is informed by Order of Court or Government Agency/Competent Authority for a user account, the account may be deactivated immediately. Subsequent to deactivation, the concerned user and the organization of user (if organization detail is available) shall be informed. Deactivated account may be reactivated on the recommendation of Court Order/Government Agency/Competent Authority. The User may be deactivated for not following the Information Technology Act, 2000, its amendments and Rules published.

  13. User’s Consent
  14. Before using the services of the Sandes, the user should accept the Privacy Policy. The user will be notified of any future change(s) in privacy policy which user should accept for continuing availing of the services of the Sandes. User will be asked to allow/deny permissions to the Sandes for enabling certain features such as taking picture and recording the video, recording the audio, accessing the contacts, making and managing phone calls, accessing photos, media and files on user’s device. By giving permission, user allows the Sandes to access and provide these features to the user. While giving permission for accessing the contacts, user confirms that user is authorized to provide the information of contacts in user’s phonebook. If a user has any concern in relation to the Privacy Policy, the user should address these to email

  15. User Agreement and Terms of Use
  16. These Terms govern your use of the application for mobile and handheld devices (Sandes) and the services provided there under. Please read these terms and conditions (Terms) carefully before you download install or use the Sandes. You must use our Services according to our Terms and policies. If we disable your account for a violation of our Terms, you will not create another account without our permission. You must access and use our Services only for legal, authorized, and acceptable purposes. You agree that you will only use the App in good faith and will not provide false or misleading information about yourself. You will not use or assist others in using our Services for following
    1. Transmit or share any information that infringes any patent, trademark, copyright or other proprietary right or right of the Sandes.
    2. Transmit or share any information that is grossly harmful, harassing, racially, threatening, intimidating, blasphemous defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever
    3. Transmit or share any information that harm minors in any way
    4. Activities to gain or attempt to gain unauthorised access to the Services or related systems or networks or to defeat, avoid, bypass, remove, deactivate or otherwise circumvent any software protection or monitoring mechanisms of the Services.
    5. Activities which interfere with or disrupt the integrity or performance of our Services.
    6. Transmit or share any information that violates any law for the time being in force
    7. Transmit or share any information that impersonate another person
    8. Transmit or share any information that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource
    9. Activities which threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation
    10. Transmit or share falsehoods, misrepresentations, or misleading statements.
    11. Activities which involve sending illegal or impermissible communications such as bulk messaging, auto-messaging, auto-dialing, and the like or any non-personal use of our Services unless otherwise authorized by us.
    12. Activities which access, use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sublicense, transfer, display, perform, or otherwise exploit our Services in impermissible or unauthorized manners, or in ways that burden, impair, or harm us, our Services, systems, our users, or others.
    13. Activities in which you or through automated means for reverse engineer, decompile, hack, disable, interfere with, disassemble, modify, copy, translate or disrupt the features, functionality, integrity or performance of the Services
    14. Activities for creating accounts for our Services through unauthorized or automated means.
    15. Activities to collect the information of or about our users in any impermissible or unauthorized manner.
    16. Activities which involve selling, reselling, renting, or charging for our Services, distributing or making our Services available over a network where they could be used by multiple devices at the same time.
    17. Activities which access, search or create accounts for the Services by any means other than our publicly supported interfaces
    18. Activities which place any advertisements within the Sandes in unauthorized manner
    19. Activities which use contact or other user information obtained from the Services (including email addresses) to contact Authorized Users outside of the Services without their express permission or authority, or to create or distribute mailing lists or other collections of contact or user profile information for Authorized Users for use outside of the Services
    20. Activities which deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact

    Any breach to this User Agreement and Terms of Use may be reported to Grievance officer of National Informatics Centre, Ministry of Electronics and Information Technology (MeitY).

    You hereby consent to the collection and use of your personal information for the provision of the Sandes Services. The details of the personal information collected and the manner in which it collected and by whom as well as the purposes for which it will be used is more fully set out in our privacy policy which is available here. You are free to choose not to provide this information at any time by deleting your account and removing the Sandes from your mobile or handheld device, however, should you do so, you acknowledge that you will no longer be able to avail of the Services.

    You are responsible for keeping your device and your account safe and secure. You should not transfer or otherwise provide access to an account designated for you to another person. You must promptly notify us if you become aware of or reasonably suspect any illegal or unauthorized activity or a security breach involving your accounts, including any loss, theft or unauthorized disclosure or use of a username, password or account. We will make best efforts to ensure that the Sandes and the Services perform well but will not be liable for the failure of the Sandes or the Services at any point of time. You can report any defects or bugs in the App or the Services to

These Terms shall be governed by Government of India rules.